FAQ


  • Why should I choose Mont Blac Executive Car Service?

     Mont Blac Executive Car Service’s mission is to always get you to your destination safely and on time while enjoying the experience in any one of our latest model, luxury vehicles of your choice. We have professional and trained chauffeurs who take pride in serving all our clients with the utmost driving etiquette. It is our company policy that all chauffeurs remain groomed and in a black professional suit at all times to appeal to our clientele and represent the company’s level of excellence.

  • Are we affiliated with any ridesharing or transportation network company?

    No, we have not affiliated ourselves with any ridesharing or transportation network company to remain exclusive and to be able to provide top-quality service to our clients. We strongly believe that if we focus more on the quality of service we provide, more than quantity, we’ll be more successful in the long run and we can assure you that  our clients are satisfied.

  • Why should I register and create an account?

    The benefits of registering and creating an account with us, whether it’s for personal or corporate purposes, is for the convenience of having secure and easy access to booking rides using securely stored account information. Meaning you’ll never have to input your information twice. Some additional benefits are:


    - Track Driver Location

    - Modify Trip Details

    - Financial Dashboard with Access to Invoices

    - Payment Receipt History

    - Easy Accounting for Tax Filing Purposes

  • What cities do we service?

     We are based out of and specialize in servicing Los Angeles County and surrounding areas as well as offer our services in all major cities worldwide. We have partnered with companies worldwide that meet our level of expectations and thus far have provided nothing less than excellent service to our clients.

  • How long in advance do I need to book a car?

    To guarantee that we will have a vehicle available for you, we recommend you book at least 4 hours in advance. Regardless, we will always try to accommodate even last-minute reservations to the best of our ability.

  • What will I be charged for when booking a vehicle?

      Reservations are charged one of three ways:

         -Hourly Rates

         -Point-to-Point Rates

         -Flat Airport Rates


    Under special circumstances, we customize rates such as daily, weekly, or group reservation rates. We are known for not being the type of limousine company that will nickel and dime you for traffic surcharges, gas surcharges, or booking fees, unlike some of our competitors and large mass transportation ridesharing app/companies.

  • Can I pay the driver directly?

    For security reasons, our drivers are not allowed to take direct payments, only cash tips. We offer the option to pay via e-invoice, over the phone, or by booking online. The best way to pay is by creating an account with us on our website which allows any major credit or debit card to be securely stored on file for future bookings.

  • What is your booking cancellation policy?

    We ask our clients to cancel 4 hours in advance to receive a full refund of their upfront payment. Last-minute reservation modifications can be made up to 4 hours before pickup time and for any reservation modifications less than 4 hours, we’ll try to accommodate to the best of our ability without any guarantee. “No Show passengers and cancellations less than 4 hours before pick up will not be refunded their payment.

  • Is there smoking allowed in the vehicles?

     There is no smoking allowed inside our vehicles and that includes:

     cigarettes, vapes, e-cigarettes, and any other form or type of smoking.


    If a passenger needs to smoke, our drivers can accommodate by pulling over and allowing passengers to smoke outside. If a passenger violates this common courtesy vehicle rule, they will charge a cleaning fee of $250.

  • Do you charge a vehicle cleaning fee?

     We only charge a $250 vehicle cleaning fee if a passenger violates common courtesy vehicle rules such as but not limited to indoor smoking, liquid or food spills, any bodily fluid excretions, or excess wear and tear due to accidental or intentional damage to the vehicle’s interior or exterior.